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Returns & Exchange

Metal Studio has an open return policy. If for any reason you are not fully satisfied with our purchase you can return the purchase in its original packaging for a full refund of the purchase price. For returns please follow the shipping directions below. Metal Studio will not be responsible for items lost in the mail.

Please send all items for repair or replacement to:

Metal Studio Thailand
237 Chiang Moi Road, Chiang Moi
Muang Chiang Mai, 50300
Phone: 053 214 806
Thailand

All items should be packed in a standard bubble envelope. The package should not be marked with gems or jewellery as customs on my end will levy a hefty import tax even though the item originated in Thailand. Also please do not tell the post office it is jewellery in the package as they will require insurance to ship jewellery.

Please do not purchase insurance for the package because this will also cause the package to be held in customs.

If possible please obtain a tracking number for the package and please let me know the tracking number once the package has shipped.

I will evaluate each return on a case by case basis and make repairs or replacements accordingly.

Thank you very much. If you have any questions or concerns please click here to contact me directly about the status of your return. 

 

Boom.
Metal Studio Thailand

Legal 


Refunds & Returns Policy

Effective Date: September 9, 2024

At Metal Studio Jewelry, we are dedicated to ensuring our customers are completely satisfied with their purchases. We understand that sometimes a return or exchange may be necessary. Below is our comprehensive Refunds & Returns Policy that outlines the conditions and steps for returns and refunds.

1. Return Eligibility

  • Unopened Products: We offer a 60-day return policy on all unopened products. If the item is in its original, unused condition and packaging, you are eligible for a full refund.
  • Opened Products: Opened products may be returned within 15 days of receipt, provided they are in their original condition, with no signs of wear or damage. Any item that is damaged or shows signs of use beyond what is necessary to inspect the product may not be eligible for a refund.

2. Non-Returnable Items

  • Custom or Personalized Items: Products that are custom-made or personalized according to your specifications cannot be returned or refunded unless they are defective or damaged upon arrival.
  • Sale Items: Items purchased on sale or through promotions are final sale and are not eligible for returns unless defective.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@metalstudiojewelry.com with your order number, the product(s) you wish to return, and the reason for the return. We will provide you with the necessary instructions for returning the item(s).

  2. Packaging: Ensure the product is packaged securely to prevent any damage during shipping. If the item is not returned in its original condition, the buyer may be responsible for any loss in value.

  3. Shipping Costs: The customer is responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure we receive the returned item.

  4. Return Address: Ship the product to the following address:

    Metal Studio Jewelry
    Loha Ngam LLC
    237 Chiang Moi Road, Chiang Moi, Muang Chiang Mai, 50300
    Phone: 053 214 806

4. Refund Process

Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • Rejected Refunds: If the item is not in its original condition or is damaged, we reserve the right to reject the refund request.

5. Exchanges

If you wish to exchange an item for a different size, style, or product, please email us at info@metalstudiojewelry.comto arrange the exchange. We only accept exchanges for items that are in new and unused condition.

  • Availability: Exchanges are subject to product availability. If the desired item is not available, you may choose a different item of equivalent value or request a refund.

6. Defective or Damaged Products

In the event that you receive a defective or damaged product, please notify us within 7 days of receiving your order. We will provide instructions for returning the item and either offer a replacement or issue a full refund, including shipping costs.

7. Important Notes

  • Timeframe: All return requests must be initiated within the timeframe specified (60 days for unopened items, 15 days for opened items).
  • Condition of Return: Products must be returned in their original condition. We reserve the right to deny a refund if the returned item does not meet these conditions.
  • Processing Time: Once we receive and inspect your return, refunds will be processed within 7-10 business days. Depending on your payment method and financial institution, it may take additional time for the funds to appear in your account.

8. Contact Us

If you have any questions about our Refunds & Returns Policy, or if you need help with a return or exchange, please don’t hesitate to contact us:

Email: info@metalstudiojewelry.com
Phone: 053 214 806
Address: 237 Chiang Moi Road, Chiang Moi, Muang Chiang Mai, 50300

We value your business and are committed to making your shopping experience with Metal Studio Jewelry as smooth and enjoyable as possible.

This policy ensures that both customers and Metal Studio Jewelry are treated fairly. Let me know if you need any further adjustments!