Returns & Exchange

Metal Studio has an open return policy. If for any reason you are not fully satisfied with our purchase you can return the purchase in its original packaging for a full refund of the purchase price. For returns please follow the shipping directions below. Metal Studio will not be responsible for items lost in the mail.

Please send all items for repair or replacement to:

Metal Studio Thailand
28/2 Nimanhemin Soi 11
Suthep, Muang
Chiang Mai, 50200d

All items should be packed in a standard bubble envelope. The package should not be marked with gems or jewellery as customs on my end will levy a hefty import tax even though the item originated in Thailand. Also please do not tell the post office it is jewellery in the package as they will require insurance to ship jewellery.

Please do not purchase insurance for the package because this will also cause the package to be held in customs.

If possible please obtain a tracking number for the package and please let me know the tracking number once the package has shipped.

I will evaluate each return on a case by case basis and make repairs or replacements accordingly.

Thank you very much. If you have any questions or concerns please click here to contact me directly about the status of your return


Metal Studio Thailand