Privacy Policy

Effective Date: September 9, 2024

Metal Studio Jewelry ("we," "us," "our") operates the website https://metalstudiojewelry.com, owned by Loha Ngam LLC, located at 237 Chiang Moi Road, Chiang Moi, Muang Chiang Mai, 50300. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Please read this policy carefully to understand how we handle your personal data.

1. Information We Collect

We collect the following types of personal data from you:

Personal Identification Information: Name, email address, phone number, postal address
Order Information: Shipping address, billing details, and payment method
Technical Data: IP address, browser type, operating system, and other data collected through cookies
Communication Data: Records of communication and inquiries you send to us

You provide this data when you:

Place an order on our website
Subscribe to our newsletter or marketing communications
Contact us through the website or by email

2. How We Use Your Information

We use your personal data for the following purposes:

Processing Orders: To fulfill your purchase and deliver products
Customer Support: To respond to your inquiries and requests
Marketing: To send newsletters or promotional materials, if you have opted in
Website Improvement: To monitor and analyze the use of our website and improve your experience
Legal Obligations: To comply with legal and regulatory obligations

We will not use your personal data for any purposes other than those stated here without your consent.

3. Legal Basis for Processing Data

We process personal data under the following lawful bases:

Contractual Necessity: To fulfill our contractual obligations to you when you place an order
Consent: When you sign up for newsletters or agree to receive marketing emails
Legitimate Interests: To improve our services, detect fraud, and ensure website security
Legal Compliance: To fulfill any legal requirements (e.g., accounting, tax reporting)

4. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your personal data with:

Service Providers: Payment processors, shipping companies, and technical support for operating our website and delivering services to you
Legal Authorities: If required by law or in response to legal proceedings

Each service provider is contractually obligated to ensure the protection of your personal data and comply with GDPR.

5. Data Storage and Security

Your personal data is stored securely on our servers and with our third-party service providers. We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL encryption on our website to protect data during transmission
Secure access control to our systems
Regular monitoring and testing of our security measures

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Data Protection Rights

Under GDPR, you have the following rights concerning your personal data:

Right to Access: You can request a copy of the personal data we hold about you
Right to Rectification: You can request corrections to inaccurate or incomplete data
Right to Erasure: You can request the deletion of your personal data, subject to legal exceptions
Right to Restrict Processing: You can request that we limit the processing of your personal data
Right to Data Portability: You can request your data in a structured, machine-readable format
Right to Object: You can object to our processing of your personal data for certain purposes, such as marketing
Right to Withdraw Consent: You can withdraw your consent to receive marketing emails at any time

To exercise any of these rights, please contact us at info@metalstudiojewelry.com. We will respond to your request within one month.

7. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. Cookies are small files placed on your device that allow us to recognize your browser and store certain information. You can disable cookies in your browser settings, but this may affect the functionality of our website.

For more information on how we use cookies, please see our [Cookie Policy].

8. International Data Transfers

As we are based in Thailand, your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). We ensure that any such transfers are conducted in accordance with GDPR requirements by using appropriate safeguards such as standard contractual clauses.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant updates via email or website notification.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Loha Ngam LLC
Metal Studio Jewelry
Address: 237 Chiang Moi Road, Chiang Moi, Muang Chiang Mai, 50300
Phone: 053 214 806
Email: info@metalstudiojewelry.com

This Privacy Policy is in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.