Legal
Privacy Policy
Metal Studio Jewelry
Website: https://metalstudiojewelry.com
Legal Entity: Loha Ngam LLC
Address: 237 Chiang Moi Road, Chiang Moi, Muang Chiang Mai, 50300
Phone: 053 214 806
This Privacy Policy outlines how Metal Studio Jewelry ("we," "our," "us") collects, uses, and protects your personal information when you visit or make a purchase from our website.
1. Information Collection
We collect personal information you provide when you:
- Place an order
- Subscribe to our newsletter
- Contact us via the website
The information may include your name, email, shipping address, billing details, and phone number.
2. Usage of Information
Your personal data is used to:
- Process orders and deliver products
- Provide customer support
- Send updates and promotional offers (with your consent)
We do not sell or rent your information to third parties.
3. Data Protection
We implement security measures to protect your personal information. Payments made via credit card are securely processed through our payment partners.
4. Cookies
We use cookies to enhance your shopping experience. You can disable cookies in your browser settings, but it may affect the website's functionality.
5. User Rights
You have the right to access, correct, or delete your personal information. Contact us at info@metalstudiojewelry.comto exercise these rights.
Terms and Conditions
Metal Studio Jewelry
Website: https://metalstudiojewelry.com
Legal Entity: Loha Ngam LLC
Address: 237 Chiang Moi Road, Chiang Moi, Muang Chiang Mai, 50300
Phone: 053 214 806
These Terms and Conditions govern the use of the Metal Studio Jewelry website and the purchase of products from our site.
1. Products
All products sold are handmade, one-of-a-kind jewelry made from silver, gold, and gemstones. Due to the unique nature of each piece, slight variations may occur.
2. Pricing and Payment
All prices are listed in USD. Payments can be made by credit card or bank transfer. For online transfers, special arrangements can be made by contacting us.
3. Shipping
We ship worldwide. Shipping information, including costs and delivery times, is available on our website. Any customs or import duties are the responsibility of the buyer.
4. Intellectual Property
All products and designs are the intellectual property of Metal Studio Jewelry and cannot be reproduced or sold elsewhere. We hold full copyright on all designs produced and sold.
5. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website.
Returns and Exchanges
At Metal Studio Jewelry, we value the uniqueness and quality of our handcrafted products. However, we understand that returns and exchanges may occasionally be necessary.
1. Return Policy
Due to the custom nature of our jewelry, all sales are final. However, if a piece arrives damaged or defective, please contact us within 7 days of receipt for a repair or exchange.
2. Exchange Policy
If a product arrives damaged, exchanges are possible. Please email info@metalstudiojewelry.com within 7 days to arrange an exchange. You must return the item in its original condition.
3. How to Initiate a Return
- Email us at info@metalstudiojewelry.com with your order number and reason for return.
- Ship the product back to 237 Chiang Moi Road, Chiang Moi, Muang Chiang Mai, 50300.
- Returns are processed once the item is received and inspected.
4. Shipping Costs for Returns
Buyers are responsible for shipping costs for returns unless the item is damaged or defective.